Frequently Asked Questions

Getting started is easy. Click Sign Up and complete the registration form with your details. Once your account is created, you can explore demo games for fun or deposit and then play for real money.

No. Only one account per player is allowed at OzzyBet. Creating or using multiple accounts may lead to restrictions, bonus cancellation, account review, or closure in line with our Terms & Conditions.

After completing the registration, you won’t have the option to change your email address manually. However, if there is such a need, contact our Support team, and they will help to update your details.

Click “Forgot your password?” in the login modal and follow the instructions — you will receive an email with a link to create a new password. If you no longer have access to your registered email address or continue experiencing issues, contact Support via support@ozzybet.com or the Live-chat button.

Log into your account and open your Profile section. Select Add Currency and choose your preferred currency from the dropdown list. Once added, the currency will become available on the Deposit page and, if you hold a balance in it, you’ll also be able to select it from the currency dropdown in supported games.

Once you’ve added another currency, tap or click on the one you’d like to make active. The selected currency will then become your active currency for supported deposits and gameplay.

Account verification helps us keep your account secure and comply with regulatory requirements. Verification may be requested before withdrawals, after updating account details, or as part of routine security checks. You may be asked to provide documents such as proof of identity, address, or payment ownership.

Bonuses are promotional rewards that give you extra value while playing at OzzyBet. Depending on the offer, bonuses may include bonus funds, Free Spins, cashback, or other special rewards. Each promotion comes with its own conditions, such as wagering requirements, eligible games, activation period, and expiry date — so make sure to check the Promotion Terms before claiming.

After registering at OzzyBet, you’ll see a deposit window where you can review welcome offer options. If you close the window, no worries — you can always find the offer later in the Promotions section of your account.

To claim a Welcome offer, open the deposit modal and either select the deposit bonus or enter a promo code before completing your deposit. Once your deposit is successfully processed, the bonus will be credited to your account automatically.

For no-deposit promo codes, go to the Bonus Cabinet and enter the code there. For deposit promo codes, open the Deposit modal and enter the code during the deposit process before completing your payment.

Not all games contribute equally to wagering requirements. Check out our bonus T&Cs for a full breakdown of the contribution.

Once you complete the wagering requirements, the bonus and any eligible winnings will be transferred to your cash balance and become available for withdrawal. If you have an active cash bonus in your selected currency, you can track your wagering progress directly during gameplay by clicking the Wagering icon.

OzzyBet supports both fiat and cryptocurrency balances for deposits, gameplay, and withdrawals. Currently supported fiat currencies are EUR, USD, AUD, NZD, and crypto ones are BTC, ETH, LTC, BCH, DOG, XRP, TRX, SOL, USDC, USDT.

To keep transactions safe and secure, withdrawals can only be made using a payment method that has already been used for deposits. If you want to withdraw using a new payment method, you’ll normally need to make a deposit with that method and wager the deposited amount 3x.

However, if you only need to activate a new payment method because your previous withdrawal has been declined several times, you may instead make a deposit, provide proof of ownership of the payment method, and withdraw the deposited amount without the x3 wagering requirement.

Most deposits are credited instantly once the payment is successfully completed. In some cases, processing times may vary depending on your payment provider or additional security checks. If your deposit hasn’t appeared after a reasonable time, contact Support and we’ll help you out.

OzzyBet does not charge deposit fees in most cases. However, some currencies and payment methods may include a small processing fee, while others are completely fee-free.

Your bank, payment provider, or currency conversion service may also apply their own charges. Check the Payments page for the latest information on available methods and any applicable fees before making a deposit.

The minimum deposit is €10 or the equivalent in your selected currency. Please note that the exact minimum amount may vary depending on the payment method you choose. You can find the latest limits and details in the Deposit modal.

Our aim is to process withdrawals as quickly as possible. The exact timing depends on the payment method used and whether your account requires verification. Once approved, withdrawals are processed within the timeframe shown in the Withdrawal modal.

Fair play is at the core of OzzyBet. We work only with licensed game providers and operate in line with applicable regulatory requirements. All eligible games use certified Random Number Generator (RNG) technology, helping ensure that outcomes remain random, independent, and fair.

If a game freezes during a round or in the middle of a session, the system is designed to complete the round automatically and credit any resulting winnings to your account.

In some cases, technical issues may leave a round incomplete. You can try reopening the game and resuming the session. If the issue continues, the round may need to be canceled. Our Support team will be happy to help if that happens.

To check your betting and gameplay history, go to "Profile" and choose the "Game History" tab, where you can review activity and filter results using different criteria.

Absolutely! Open OzzyBet directly in your browser and enjoy the full experience from your phone or tablet — no download required.

For even quicker access, add the OzzyBet web app to your home screen and jump into your favorite games in seconds. More details at /mobile-app.

A loss limit helps you stay in control by setting the maximum amount of real-money losses you can reach within a chosen period. Once the limit is reached, you won’t be able to continue placing qualifying bets until the limit resets.

A wager limit lets you set a cap on the total amount you can stake over a selected time period. Once you reach the limit, additional qualifying bets will be restricted until the period renews.

A cooling-off period allows you to take a short break from gaming activity. During this time, you won’t be able to access real-money gameplay or make deposits. Once the selected period ends, access to your account will be restored automatically.

Self-exclusion is a longer-term responsible gaming tool that blocks access to your account for the selected period. While self-excluded, you won’t be able to log in, play, deposit, or receive promotional offers. Self-exclusion cannot be reversed before the selected period ends.

No, for responsible gaming reasons, removing or increasing limits does not happen immediately.